Verizon – America’s Most Reliable Network As Long As You Are Outside
Just had an interesting conversation with a customer service representative at Verizon. You know, America’s most reliable network. It turns out that “the network,” famously represented by a hoard of Verizon employees in their advertisements, are more outdoor cats than indoor cats, so to speak.
Let me explain.
I made a call to Verizon today because, since we moved to this apartment a few months back, we’ve not been able to have any clear conversations on our mobiles without having to stand next to a window or going outside on the balcony. If we don’t, our conversations cut out and sometimes our calls drop. Also, strangely, Verizon to Verizon calls seem to be the worst, and with both of our families exclusively on Verizon, that’s an issue.
Obviously, the reception here isn’t good, and conversations with others in the building confirm that this is a bad spot for Verizon, and a number of people have dropped Verizon when they got here.
No biggie, I thought. If there isn’t reliable service here, Verizon will understand, apologize and let us out of our contract without fees. I mean, if you can’t service a customer properly, you’re not going to force them to keep your service or pay a fee, right?
Wrong.
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