Carts With No Horses
Quote of the day comes from one of Seth Godin's blog posts:
In our rush to scale, sometimes we forget something essential: if it doesn't work when you've got one, it's extremely unlikely to work when you have dozens.
The little guys on the project who deal with the daily frustrations often realize this, the people who are disconnected from the project may not. Talk to the little folks to get the real story, etc.