Just a quick note on a recent experience I had with EXP Wines. I bought a bottle of their 2001 Syrah a couple of weeks ago. When I opened the bottle the wine tasted good but after about 30 minutes the wine just seemed to go bad. Very strange.

I looked on the bottle and saw a link to the EXP Web site. I found a contact list and sent in an email telling about my experience. Within a few minutes I had a response from a guy named Bob Barker at EXP. He offered to replace the bottle of wine free of charge.

I got my wine last week and recently got a chance to try it. The wine is great! Most importantly, the customer service that I received from EXP was very impressive.

Bravo Bob!